JD Power Customer Service Awards

Overview

J.D. Power’s Customer Service Index (CSI) Study recognizes brands with the highest customer-service performance in their eligible segments, based on verified customer feedback and study criteria. It is run by J.D. Power, a widely cited consumer research and analytics firm, and companies pursue it for third-party validation, marketing value, and competitive benchmarking. Credibility signals include nationally syndicated press releases, transparent award-eligible studies, and awards based on actual customer responses.

Eligibility Requirements

• Must be the highest-ranked brand in an award-eligible segment based on customer feedback
• Must meet J.D. Power award criteria and subscribe to the study to enter the licensing program
• Must be based on verified customer experience data