International Customer Experience Awards

Overview

The International Customer Experience Awards (ICXA) recognises customer experience excellence across organisations of all sizes, including public/private, B2B and B2C, with categories spanning CX, EX, and CX professionals. It is run by Awards International, a long-running awards organiser in the customer experience space, and companies pursue it for international credibility, benchmarking, and the chance to showcase case studies to CX leaders and judges. Credibility signals include a dedicated 2026 cycle, a published finals date, and a structured judging process with shortlisted live presentations.

Eligibility Requirements

• Open to any organisation: public or private, SME or large corporation
• B2B and B2C organisations are eligible
• Entries can be submitted into up to 10 categories, with one or multiple initiatives