ICMI Global Contact Center Awards

Overview

ICMI's Global Contact Center Awards recognize individuals, teams, and organizations that demonstrate leadership, innovation, best practices, and measurable improvement in customer and employee experience. The program is run by ICMI, a long-established contact center training and events organization, and it is widely used by contact center leaders to validate excellence, benchmark against peers, and gain industry visibility. Credibility signals include a dedicated awards platform, published timelines, finalist rounds, and live announcement at ICMI's major industry event.

Eligibility Requirements

• Open to individuals, teams, companies, and contact centers in the contact center/customer experience industry
• Entries/nominations must be submitted through ICMI's official awards process during the 2026 application cycle