Gartner Peer Insights Voice of the Customer

Overview

Gartner Peer Insights Voice of the Customer recognizes vendors in a specific technology market based on verified end-user reviews, highlighting customer experience and adoption signals rather than analyst judgment. It is run by Gartner and is widely used by software and services companies to build trust, support sales, and validate market position. Credibility comes from Gartner’s published eligibility rules, an 18-month review window, minimum review thresholds, and inclusion only of eligible, verified customer feedback.

Eligibility Requirements

• 20 or more eligible published reviews within the 18-month submission period
• 15 or more ratings for both Capabilities and Support/Delivery
• Reviews must come from eligible organizations, typically companies with $50M+ annual revenue
• Product must cover 50%+ of Gartner-defined capabilities for the market